General terms and conditions for guided tours

1. Purpose

These general terms and conditions govern participation in the guided tours organised by the Maison de l'Absinthe. They are intended to ensure that tours run smoothly, with respect for the venue, fellow visitors, and staff.

2. Respect for the Venue

The Maison de l'Absinthe is a cultural and heritage site. All participants are expected to behave respectfully, calmly, and attentively. It is strictly forbidden to touch any exhibited objects unless otherwise indicated by the guide.

3. Respect for Other Visitors

Tours may take place in the presence of unaccompanied visitors. Groups are asked to keep their voices down, refrain from shouting, and respect the tranquillity of the premises. Mobile phones must be set to silent mode during the tour.

4. Respect for Staff

The museum guides are there to share their knowledge and accompany visitors. Any disrespectful or disruptive behaviour towards staff members may result in immediate exclusion from the tour without a refund. Instructions given by guides must be followed at all times.

5. Booking Conditions

  • All guided tours must be booked in advance.
  • Tours are offered subject to guide availability.
  • In the event that a guide is unavailable, the museum may propose an alternative date or time, and undertakes to notify visitors as soon as possible.
  • Any modification request from the client will be considered subject to guide availability and cannot be guaranteed.

6. Late Arrival

  • Groups must adhere to the agreed meeting time.
  • In the event of late arrival, the duration of the tour will be reduced proportionally to the length of the delay. If the client wishes to maintain the full tour duration, and subject to guide availability, an additional fee of CHF 60.–/h will be applied.
  • If the client arrives more than 30 minutes late without prior notice, the guided tour may be cancelled and will nonetheless be charged in full.

7. Intoxication and Tastings

  • Access to the Maison de l'Absinthe will be refused to anyone in a state of advanced intoxication, with no possibility of a refund.
  • Staff reserve the right to interrupt the tasting for any person displaying inappropriate behaviour.
  • Each visitor is fully responsible for their own blood alcohol level and their ability to drive afterwards.
  • The Maison de l'Absinthe accepts no liability for any offence or accident resulting from alcohol consumption.

8. Cancellation

  • In the event of cancellation by the group, please give at least 72 hours' notice. Any later cancellation will result in the full amount being charged.
  • The Maison de l'Absinthe reserves the right to modify or cancel a tour if necessary (for technical reasons, safety, etc.). In such cases, an alternative solution or a refund will be offered.

9. Photography

  • Photography without flash is permitted unless otherwise indicated.
  • Filming of guides is prohibited without prior authorisation.

10. Liability

  • Visitors are responsible for their personal belongings.
  • The Maison de l'Absinthe accepts no liability for any loss or theft.

11. Accessibility

  • Persons with reduced mobility can access the entire building.
  • The site is fully equipped: indoor and outdoor access ramps, lift, and adapted toilets.

12. Tour Languages

  • Guided tours are available in several languages:
  • French, German and Swiss German, English, Italian, Polish, Russian, Chinese.
  • Please specify your preferred language when booking to ensure the availability of a qualified guide.
  • Subject to guide availability.

13. Insurance

  • School groups and associations are strongly advised to ensure that all participants are covered by personal liability insurance during the tour.

14. Image Rights

  • Photographs may be taken during tours for communication and promotional purposes on behalf of the Maison de l'Absinthe (website, social media, printed materials, etc.).
  • If you do not wish to appear in any photographs, please inform a member of staff upon arrival.
  • The Maison de l'Absinthe undertakes to respect each individual's right to object to the use of their image.

15. Payment Terms

  • Payment may be made on-site or by invoice.
  • For groups, a single invoice or receipt will be issued for all participants.
  • In the case of individual payment, the full rate will be applied to each person.

Thank you for your understanding and for complying with these terms and conditions, which contribute to the quality and smooth running of your visit to the Maison de l'Absinthe.

La Maison de l’Absinthe