Return & refund
Return and Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to exercise your statutory right of withdrawal without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision within this 14-day period.
We recommend that returned items be in the same condition in which you received them, unopened, unused, with any seals intact, and in their original packaging. However, these are not mandatory conditions for exercising your statutory right of withdrawal. You may be responsible for any reduction in value resulting from handling beyond what is necessary to inspect the goods.
How to initiate a return
To start a return, please contact us at support@maison-absinthe.ch.
Please provide the following information where possible:
- Your order number
- Your name
- The items you wish to return
You are not required to provide a reason for your withdrawal.
To exercise your right of withdrawal, you must inform us by an unequivocal statement (for example, by email or letter) of your decision to withdraw from the contract.
You may also exercise your statutory right of withdrawal using the electronic withdrawal function available: sign in to your customer account, open your order, then select Cancel items or Return items. We will acknowledge your withdrawal request on a durable medium, such as email, including the date and time of submission. You may alternatively notify us by email or letter, or use the model withdrawal form below. No prior approval is required.
Maison de l'Absinthe Sàrl
Grand Rue 10
2112 Môtiers
Switzerland
Telephone: +41 32 860 10 00
Email: support@maison-absinthe.ch
You may also exercise your right of withdrawal using the electronic withdrawal function available on our website.
Once we receive your notification, we can provide you with detailed return instructions.
Returns must be sent within 14 days of notifying us of your withdrawal to the following address:
Sélection Prestige GmbH
Wackenbergstr. 78–82
13156 Berlin
Germany
You can always contact us for any return questions at support@maison-absinthe.ch.
Return shipping costs
You are responsible for paying the direct return shipping costs when exercising your statutory right of withdrawal.
We will cover the necessary return shipping costs where required by law if the return is due to our error, such as damaged items, defective products, wrong items shipped, or items not matching their description.
Return shipping costs are not refunded for returns due to a change of mind or other reasons unrelated to our error, unless otherwise required by law.
Damages and Issues
Please inspect your order upon reception and contact us as soon as possible at support@maison-absinthe.ch if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Where required by law, we will cover the necessary return shipping costs for damaged, defective, or incorrectly delivered products.
Your statutory rights remain unaffected.
What can and cannot be returned
Products that CANNOT be returned
Certain products may be excluded from the statutory right of withdrawal where an exception provided by law applies.
These may include:
Perishable food products:
- Food items that are liable to deteriorate or expire rapidly.
Opened or unsealed products:
- Sealed products that are unsuitable for return for health protection or hygiene reasons, if their seal has been removed after delivery, where the statutory exception applies.
Custom or personalized items:
- Products made to customer specifications.
- Clearly personalized or engraved products.
These exceptions apply only where the relevant legal conditions are met.
Products That CAN Be Returned
Unless a statutory exception applies, products may be returned within the 14-day withdrawal period, including:
Alcoholic products:
- Absinthe and spirits (bottles)
- Other alcoholic beverages
Accessories:
- Glassware (absinthe glasses, tumblers, etc.)
- Bar tools and equipment
- Serving accessories
Books and printed materials:
- Books about absinthe, spirits, and cocktails
- Guides and educational materials
Merchandising:
- Branded apparel
- Decorative items
- Gift items
Non-perishable pantry items:
- Shelf-stable products with long shelf life
- Items that do not require refrigeration
Non-alcoholic beverages:
- Non-alcoholic drinks
You may be liable for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Exception for damaged or incorrect items: Even products excluded from the statutory right of withdrawal remain subject to applicable statutory rights if they arrive damaged, defective, or if we shipped the wrong item.
If you have questions about whether a specific item is returnable, please contact us at support@maison-absinthe.ch.
Exchanges
To request an exchange, please contact us at support@maison-absinthe.ch with the following information:
- Your order number
- Your name
- The items you wish to exchange
- The reason for the exchange
- The items you would like to receive instead
Voluntary exchanges outside your statutory rights are subject to our prior agreement.
Once your exchange request is approved and we receive your returned item, you can place a new order for the replacement item.
Your statutory withdrawal and warranty rights remain unaffected.
Refunds
If you exercise your statutory right of withdrawal, we will reimburse all payments received from you, including the original standard delivery costs, except for additional costs resulting from your choice of a delivery method more expensive than our least expensive standard delivery option.
Refunds will be issued without undue delay and no later than 14 days after we receive your notification of withdrawal.
We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.
You will be refunded using your original payment method unless expressly agreed otherwise. No additional fees will be charged for the reimbursement.
Please remember that it can take some time for your bank or credit card company to process and post the refund.
Please note regarding return shipping costs:
- If the return is due to our error (damaged, defective, or wrong items), we will cover the necessary return shipping costs where required by law.
- If the return is for any other reason (such as a change of mind), the direct return shipping costs you paid will not be refunded, unless otherwise required by law.
If you have any questions about your refund, please contact us at support@maison-absinthe.ch.
Statutory Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods. If several goods from one order are delivered separately, the withdrawal period begins upon receipt of the last item.
To meet the withdrawal deadline, it is sufficient for you to send your notification of withdrawal before the 14-day period expires.
You must return the goods without undue delay and no later than 14 days after informing us of your withdrawal. The deadline is met if you send the goods before the 14-day return period expires.
You are responsible for the direct cost of returning the goods.
You are only liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.